Support

TradePace Support

If something is not working as expected, contact us and include the TradePace version, device/browser, what you were trying to do and any error message you saw.

Before contacting support

Check that you are using the current TradePace version.
Read the Free or PRO Guide for the version you are using.
If your journal data is important, keep a current export/backup.
For installation issues, make sure your browser supports the PWA installation features used by your device.

Frequently asked questions

Answers before you email us.

The most common questions, pulled straight from the Free and PRO guides.

What are the Free tier limits?

2 active accounts, 50 new trades per calendar month, up to 3 strategies and up to 10 activities. Psychology and Calendar are limited to the current calendar month. Editing an existing trade never uses another trade slot.

What's the difference between Free and PRO?

Analytics and Weekly Review are PRO-only. PRO also removes the account, trade, strategy and activity caps, and extends Psychology and Calendar to your full history. PRO is a one-time purchase, not a subscription.

Why do I need to watch an ad to add a screenshot?

On Free, adding a new screenshot or piece of trade evidence requires completing a short rewarded ad. This only applies to new screenshot/evidence items — nothing else in your journal is affected.

Will I lose my data if I hit a Free limit?

No. Hitting a limit only pauses new entries in that category until the next calendar month, or until you upgrade to PRO. Existing data stays intact and editable.

How do I back up or move my journal data?

Use Import/Export inside TradePace to create a backup. We'd recommend exporting periodically, and always before updating your browser, switching devices, or reinstalling.

TradePace won't install on my device — what do I check?

TradePace installs as a PWA, which depends on your browser. Confirm you're on an up-to-date PWA-capable browser (Chrome, Edge, or Safari on iOS 16.4+), and use the browser's own "Add to Home Screen" or install icon.

Guides

Still need more detail?

Both guides walk through every screen in TradePace with practical, step-by-step instructions for that tier.

TradePace Free GuideVisual quick-start + Free limits TradePace PRO GuideVisual quick-start + PRO features

Still stuck? Contact us

Email tradepace.info@gmail.com and include your TradePace version, device/browser, what you were trying to do, and any error message you saw. We aim to reply to every message.